What website maintenance actually covers
Once a site is live, it can't just run itself indefinitely. Website maintenance is the ongoing technical care that keeps it running: updating the CMS and plugins, backing up data, monitoring security, keeping an eye on load speed, and the hosting that everything physically runs on. Without it, a site will eventually either break technically or become vulnerable, even if nothing looks different on the surface.
It also includes the small edits — changing some text, updating a price, adding a news item or a photo. Individually each of these is tiny, but they add up on a regular basis, and either you spend your own time on it every week, or you hunt down a freelancer for every little thing, or it's already covered as part of maintenance and gets sorted with a single message to us.
Put simply: development is building the site once, and maintenance is everything that happens afterwards, for as long as the site exists and people actually use it. It's the same as buying a car and then still needing to fill it up, change the oil, and get it through its yearly test — a website works exactly the same way.
What it means to put your site on a support plan
Putting a site "on a support plan" means that, instead of reaching out on a one-off basis whenever something goes wrong, you have a standing arrangement: we already know your project, check on its condition regularly, and respond quickly whenever something needs fixing or updating — with no need to explain from scratch each time how everything works or who to even contact.
In practice, it works like this: you pay a fixed amount each month, and in return you get a set of services you never have to think about while everything's running smoothly — hosting, backups, updates, monitoring — plus a set number of developer hours each month for small edits and improvements. If something breaks, you're not scrambling to find someone to call — you just message us.
What sets this apart from a one-off job is continuity: we already know the structure of your site, the history of past changes, and the quirks of the project, so we solve problems faster than an outside freelancer would, who'd have to get up to speed on someone else's code from scratch every single time.
24/7 proactive monitoring
Downtime means lost revenue. We run advanced server monitoring that keeps track of your site's uptime, response times and resource usage around the clock. If a problem does come up, automated alerts notify our engineers immediately, so it can be fixed before your customers ever notice.
Security audits and updates
Cyber threats never sleep. Our support plans include scheduled security checks, malware scanning, and immediate deployment of critical patches for your CMS, plugins, and server software. We keep your data properly protected, so you can focus entirely on running your business.
Performance optimisation
Sites can get bogged down over time as new content and features get added. We run monthly optimisation: cleaning up the database, refreshing the cache, and compressing any new media, so your site's Core Web Vitals stay in the green — keeping the experience smooth for visitors and your search rankings healthy.
Priority developer support
When you need changes made, you shouldn't have to wait weeks for them. Clients on a support plan get priority access to our development team. Whether it's adding a new landing page, setting up an ad banner, or troubleshooting a third-party integration, we handle your requests quickly and properly.
Support packages: what's included
There are three ways to handle your site once it's live — from complete independence to a full package with priority support. Which one suits you depends on how much time and technical know-how you're willing to put in yourself.
The first option is Self-managed, with no monthly fee: you handle hosting and updates yourself, and we simply hand over a fully finished site. This suits you if you already have someone technical on your team, or you're happy to learn the ropes yourself.
The Care Basic package (from €80 a month) includes premium hosting, regular backups, and security updates — basic technical cover so your site doesn't break or get hacked while you're busy running your business, not administering a server.
The Care Pro package (from €150 a month) includes everything in Care Basic, plus a regular SEO report and two hours of developer time each month for small edits and improvements — so you're not just covered technically, you're also gradually improving the site without having to raise a separate job every time.