Archive for the ‘Online Marketing’ Category

Market Addict

Saturday, December 10th, 2011

Hello, my name is Ian and I am a market addict.

This summer I was selling ice cream on the weekends in Dunlaoghaire Market in the peoples park. Tomorrow I’m selling Christmas Wreaths in the Christmas Market in Laragh Co. Wicklow(also known as the Glendalough Christmas Market).

I always liked markets, but selling in them is positively addictive. This is particularly true for somebody like me who spends a lot of their working life in isolation, communicating only through the phone and keyboard.

I have also learned a lot while working in the markets. Things that translate well into all business. Things like, price is not usually the biggest issue, but if it is then you must have it really wrong! I have learned the importance of communication with customers. No communication and they move on. It’s the same for all business.

Most of all, markets are helpful for letting us observe human behaviour. What makes people buy? When does no mean no, and when does it mean “I’m not convinced yet”.

Here is one thing that is hard to translate into the world of online business. A smile. Put two market traders beside each other with exactly the same products. If one is smiling, friendly and approachable and the other looks bored, texting away and surly, you can be guaranteed that the smiler will do at least double the business. How do we translate that into an online business? How do we make online business personal? I believe that these are the biggest barriers to online sales at the moment.

I’m going off to think about it for a while. I’ll leave you with this though. < G R I N >

Share

Google+ allowing business pages (at last?)

Wednesday, November 9th, 2011

Huge brands are already doing it.  Burberry, Pepsi, O2 and Cadbury have already created their Google+ pages.

Google plus hype

Google+ Pages for business. Jump in now and count the cost later? How much time should be invested in it at this stage?

Google Pages is the answer to Facebook pages.  It is being widely heralded across the internet as a long awaited and much needed alternative to Facebook pages.

I’m not buying it! ……. yet.

A huge rush is taking place to be an early adopter.  Get in there first!  Be one of the leaders!  I don’t get it quite frankly. Google+ has been a bit of a damp squib so far.  After an early rush to get onto it helped by the clever tactic of only allowing invited people to sign up, activity has been less than breathtaking.

In an article on mashable not so long ago I was reading how most of Google’s own management team have not managed to start using it properly.  If the people in the company who make it aren’t using it why is anybody else?

Social Media Burnout

We are inundated with social media.  People have become anti-Facebook because it is taking up more of their lives than they feel it probably should.  Twitter is creating an alternate universe where people can no longer watch a simple tv programme without checking up what other people think about the same programme.  Add in instant messaging, RSS feeds, aggregators and specialist industry news sites that spit out content like a gatling gun and it is no wonder that many among us are suffering from social media burnout.

We simply don’t want another social media site that is going to take up even more of our precious time.  We use facebook because all of our friends do.  In Ireland it is THE social media site.  People have been fired because of using it too much, and other companies have blocked it on their office networks.  People may have a problem with lots of aspects of facebook, but the truth is that a huge number of people use it as their primary tool for staying in touch.

Why Google won’t oust Facebook

When Google introduced their search engine it caught on and got accepted, even lauded.  Why?  Because it offered better search results than any other search engine on the market.  Less spammy results meant that it was easier to find what you were actually looking for.

Google+ is doing nothing particularly new.  There are already complaints that a business page can’t have assigned admins like Facebook pages can.  That said, assigning admins is a relatively new phenomenon on facebook too.  I have not heard anybody say one single thing that Google+ is doing better than facebook.

If I open a florists beside another florists, I’d better be sure that I have a unique competitive advantage.  Without it I’m not likely to last all that long as a flower shop.  Show me the Google competitive advantage here and I will be sold.

Why listening to hype does more harm than good

The internet is really good at one thing in particular.  Hype.  Look at social media in general.  In fact, look back before that.  Business advice was “you must have a website”.  Then it was “you must be on social media”.  Now it appears that this weeks message is “you must be on Google+”.

Those messages are not necessarily wrong.  What is wrong about it is that there is no understanding behind why you should do any of it.  If somebody tells me to jump off a bridge, then there had better be a good reason.  Yes a business needs a website, but just having a website is no good.  It must serve a function for the business.  It must be marketed.  The bottom line is it must bring in business and just having a website does not do that.  Things like SEO have to be taken into consideration.  Who is your website targeting?  Will it reach your target market and if not how can you make it do so?  This is online marketing, the forgotten piece in the “you must have a website” statement.  The lack of clarification in this regard made it possible for the market to be openly abused.  Quick buck merchants were happy to take money for a website that was not worth the proverbial paper it was printed on.

Likewise, we saw so called guru’s proclaiming that anybody without a facebook page was living in the dark ages and that they were getting left behind.

There was precious little talk about how to successfully utilise facebook.  How to make it work for your business.  The fact is that facebook simply does not serve a purpose for many business’s.  Lot’s more business’s put up a page, but had no idea what to do next.  A comparative handful made it work for them.  Some through luck, but mostly through planning and strategy.

Planning and Strategy

Planning and Strategy do not mix with jumping in feet first in order to be “one of the first”.  There is a time and a place for that.  Getting a domain name is a land grab, act first, think later time.  Launching an app that nobody else has yet is a time for action.  Google+ is not.

There are an estimated 40million users on Google+ now.  How many of those are in Ireland?  Nobody knows.  How many of those in Ireland are active?  Nobody knows.  How many of those active Irish users are in your target demographic group?  Your guess is as good as mine.  How much money / time / energy would you put into a print publication on the basis of information like that?  That’s what I thought.

Hang back, see what happens, let others make the mistakes and use their energy.  Then, if it seems that Google+ is here to stay and gaining ground, then and only then, make your move and do it well.

If you want help with your online marketing strategy call Ian at Webshed on 086 3817149.  Initial Consultation is free.

Share

Recruitment Agency Website Relaunch

Tuesday, October 18th, 2011

We have just relaunched the website of recruitment agency Jackie Brown Medical.  The brief was to add movement and life to the original website and give it a fresh look that was user friendly.

Integrated blog on Jackie Brown Medical

A fresh website layout with big buttons for most used features. The new Jackie Brown Medical Website is user friendly on the outside and very smart on the inside.

Online Marketing relies heavily on having a good website to back up all your other activities.  There is no point in directing traffic to a site that people then leave quickly.

Recruitment is a highly competitive marketing vertical.  It is also a market that exists nearly entirely online now.  The website for Jackie Brown Medical has been launched just in time for the National Recruitment Federation, Recruitment Industry Awards.  We are confident that the new website will do well for Jackie Brown Medical in these awards.  In fact the previous website (also designed by webshed) was shortlisted for “best online services” twice before.

Website Design Features

  • Database Driven Jobs pages including search features and job tagging. The website can accept jobs being posted from external sites or from Jackie Brown Medical itself. The website can also post to external sites.
  • Online Application Forms
  • CV upload feature, allowing job seekers to upload their CV to Jackie Brown Medical.
  • Advice Centre. Offering advice on CV tips, CV layout, Interview Tips and a Guide to Using Recruitment Agencies
  • Integrated Blog.  The blog is themed to look exactly like the rest of the website.  The blog is a hugely important feature in terms of driving traffic to the site.
  • Testimonials database.  Customers can view or add their own testimonials. Like any business, testimonials are very important to recruitment agencies.
  • Social Media Integration. Custom designed buttons to connect to Facebook, Twitter and Linkedin Pages.  Facebook and Twitter Share/Send/Tweet buttons on individual jobs.
  • Feedback Forms.  Forms to allow feedback on some site features.  Communication is vital in order to improve a website further.
  • Animation. Animated buttons features and slideshows help to make the site more interactive and a better user experience.
  • Web Standards Compliance.  All our coding is W3C compliant.
  • Search Engine Optimisation.  A great deal of care has gone into making the website as SEO friendly as it is User friendly (terms that are becoming more and more linked).

The website was launched yesterday and we are already seeing positive changes in traffic patterns. Search Engine Optimisation, a good layout and an Online Marketing approach have made the Jackie Brown Medical site one of the best Recruitment Agency sites in the country and without a doubt the very best in the Medical Jobs sector.

Share

Blueface Join Arthurs Day

Wednesday, September 21st, 2011

Blueface are an Irish Voice Over Internet Provider (VOIP) phone service provider.  Arthurs day (22nd September) has been a hugely successful marketing idea by Guinness.  The idea is that at 17.59 (or one minute to six pm) everybody raises a glass of Guinness to Arthur Guinness.  It originally started a few years ago to mark their 250th birthday.

Blueface Arthurs Day Guinness Advert

A blue Head on the Black Stuff

What is the connection between Guinness and Blueface?

Ah, surely it’s obvious.  Guinness must use Blueface for thier phones.  If they do they certainly aren’t listed in the blueface phonebook.  If Guinness are not using Blueface as a telecoms supplier they certainly should be in my opinion.  They would save themselves a fortune on telephone costs using VOIP (voice over internet provider) instead of POTS (Plain Old Telephone Service).

No, it appears that the link between Blueface and Guinness is that the staff in Blueface like the odd pint of Guinness and think that Arthurs day is a great idea.

Edit: It appears that I missed a link!  Earl of Iveagh, Edward Guinness invested in Blueface in May through VentureWave and is a director of Blueface.  He is also a direct descendant of Arthur Guinness himself!

Blueface make a blue pint of Guinness

Blueface have added a blue head to a pint of Guinness and put their smiley logo onto it. One might imagine that Guinness may not be over the moon with this hijacking of Arthurs day by blueface.
This is actually a very clever online marketing move by blueface. They sent out their offer of an extra 17.59% credit by email. As such it may never come to light over at James gate and the Guinness marketing department.
Even if Guinness do get wind of it, making a fuss about it would do them more damage than good. Blueface are after all propagating Guinness’s own marketing campaign and truly buying into the idea of Guinness being an Irish drink… Even if this is scarcely the case anymore.
I for one will be availing of the free credit, and I may even raise a glass to Arthur too (despite not being invited this year).

Why Guinness should not object to blueface jumping on the back of their marketing.

I have already mentioned that the blueface campaign actually promotes the Guinness campaign. As such, any backlash would come across as being petty and because of social media in particular could potentially start an avalanch of online bad feeling towards Guinness at exactly the time when they are trying to achieve the opposite. The internet loves a David and Goliath story. While blueface are the largest VOIP company in Ireland, they are still very definitely in the “David” category when compared to the might of Guinness and the Diageo group.

What is voice over Internet anyway?

VoIP is technology that allows you to make phone calls over the Internet. The benefits include cheaper calls and WAY more flexibility with your phone service. Need a phone number that can ring in two different physical locations? You can do that and much more with voice over Internet. I will write more about it in my next post.

Share

Pebbles Cafe Website Launches

Monday, May 9th, 2011
Greystones Restaurant Pebbles Cafe

The new Pebbles Cafe Website

We have just launched the new website for Pebbles Cafe in Greystones.  The website is just part of the overall online marketing campaign that Pebbles have embarked on.

Pebbles is situated in the Blacklion Retail park (where Lidl is).  They have been open since September 2010 and while I don’t drink coffee, they do a lovely hot chocolate and their food is superb!

Based on a the latest wordpress platform, work on the site has included:

  • Theme design (web design)
  • Copy writing
  • Photography
  • Social Media Integration
  • Search Engine optimisation has begun too.

We are excited to have the site up and running on the same week that Pebbles Cafe becomes a Restaurant by night.  Pebbles have built up a solid customer base with their breakfast and lunch menus.  The new Bistro style restaurant menu is a natural progression for a cafe that has a reputation for good food and convivial surroundings.

Social Media

The meshing of online and offline social experiences blurs the line between the web and a social experience like a cafe.

Pebbles Cafe have very much embraced the digital age.  Free Wifi is available, and this makes joining in fun social media experiences like foursquare that much easier.

In the coming weeks there will be exclusive offers for foursquare users.  Every page on the site has both twitter and facebook buttons, making sharing your experience of Pebbles extremely easy.  People can also comment on the blog which is syndicated to Twitter and Facebook.

Why use WordPress for a site like Pebbles?

WordPress is a very stable, well supported content management system (CMS).  It makes it easy for clients to update their own website with very little training. This cuts down on ongoing costs of having to get somebody to update your website for you.

It also reduces costs greatly by comparison to a bespoke CMS.  It is tried and tested with regular updates.

Most importantly, WordPress sites tend to do well in the search engines.

As a social media platform WordPress is second to none.  No matter what functionality you want there is a probably a plugin available.

Your Business

Would a wordpress based site like Pebbles suit your business?  Why not give me a call and discuss it.  Here at Webshed there is a realisation that a website is much more than just a website.  It needs to work for each individual client.  I can talk about the web until the cows come home and am more than happy to give my advice and suggestions for a plan of action for your business.

Ian  Wortley – 086 3817149

Share

Make your website work harder!

Tuesday, May 3rd, 2011

For a lot of Irish companies, their website is a irregularly updated reference source for customers who already know the company exists and what it does.  A website that can only be found in a search engine by typing in the company name is not attracting any new business whatsoever.

If your company name is J.Smith Ltd and you make picket fences, then you need your website (jsmith.ie for example) to show up in searches for “picket fences”, not “J.Smith Ltd”.

Make your website work harder for you

If you had an employee who was sitting around answering maybe 40 or 50 questions from existing customers a month and doing nothing else it would be a huge drain on resources for little return.  You would make him or her work harder for you.  Particularly since the question that person most often answers is “what is your telephone number again?”.

Why then, are so many Irish companies happy to let their website away with doing little to nothing for them?

5 Reasons why Companies let their website underperform

  1. Technophobia - Computers are still a relatively new phenomenon.  Hard to believe for a current school leaver, but absolutely the case for those of us who are a bit older and remember when offices relied solely on paper.
  2. Suspicion – This links in with technophobia.  Many people heard the message that they needed a website and got one.  Most of those people saw little to no return for it.  The reason for this is simple.  They were sold a product that did not suit their purpose.  Having a website is not enough on its own.  It needs to be marketed.  Once bitten twice shy.  “Those techies sold me something that didn’t do much for me the first time, now they want me to buy something else…..”
  3. Resistance - This holds true for most things in life.  “If it’s not broken don’t fix it” is applied to things that are actually broken (or at least not performing) far too often.
  4. Lack of expertise – Online marketing is not the same as marketing.  The tools are different, the methods are different.  Only the base principles stay the same.  Nor is online marketing something that is taught to IT graduates.  To be really effective you need to be a programmer, a designer and a marketer to succeed online.  Very few people have all that is necessary and hiring more than one person for the function is expensive.  Very often companies are left with a situation where they struggle to update their website themselves let alone use it as an effective marketing tool.
  5. Lack of understanding – The online world moves at such a quick pace that is can be hard to understand how it relates to your own business.  Websites -> Social Media -> Cloud Computing.  The hype surrounding each of those was justified, but there are still a high number of businesses that do not understand why creating a facebook page does not mean you will get visitors to it.  More than that, they do not understand what they are supposed to do with any visitors they do get.  “What is the point?” is a question I have heard many many times.  The truth is that without defining your purpose at the outset there is very little point.

5 Steps to Make your Website Work Harder

  1. Assign a role to your website – This could be to attract new customers for example
  2. Modify your website to suit the role you assigned – Make your website user friendly.  Make the process of getting a new visitor to where you want them to be simple.
  3. Make your design inviting – Big corporations spend millions on branding.  If your budget allows you can research colour psychology and online behavioural patterns.  If your budget is smaller just ensure that your finished website has a “feel” that represents your company well.  It must look professional.  (not boring – professional).
  4. Optimise your website for search engines – If you can’t be found, then you will have no visitors to work with.
  5. Get feedback – Relations are no good for this.  You need to know what the experience was like for a customer.  Did you get the results you wanted / expected? Have you increased revenue as a result?  If the answer is no then use your feedback and your web statistics to formulate a better plan of action.

More information on Website Planning

In my last post I wrote more about the website planning process.

Share

How to plan a website

Tuesday, April 26th, 2011

Benjamin Franklin once wrote

“By failing to prepare, you are preparing to fail.”

Planning a website is no different to anything else in business.

Planning a website is important

Planning a website is important

I sometimes find it helpful to think of a website as a completely different business doing exactly the same thing as your primary business.  The reason for this is that thinking of your website as different business means putting more time and energy into it.

If you think of a website as a tack-on afterthought to your main business then you are not likely to get a return from your online investment.  Certainly you are not likely to get a return that is fulfilling the potential of an online investment.

13 Steps to Planning Your Website

  1. Identify your goals. What do you want your website to achieve?
  2. Identify your target market. Are you trying to reach the same demographics as your offline business or are you using the internet to reach new markets either by location or by other factors such as age or sex?
  3. Consult with an expert on how to reach your target market and achieve your online goals.  This is a step that is often missed.  Think about your offline marketing.  Do you advertise in print media like the Irish Times because you think your target market read it or because you know they do?  Do you want a facebook presence because other people have one or because it will actually help your business?
  4. Decide on the type of website you want.  Is it to be an e-commerce site where you sell products, a brochure site that literally gives a few pages of information about what your company does, or do you want it to be a tool for communicating with your customers 24/7?
  5. Decide who is to be responsible for your online activities.  This will probably happen at an earlier stage but it is important that one person takes command of and responsibility for your website and associated projects.  This person must have a very clear knowledge of the companys’ marketing direction and target demographics.  It would be helpful if they have an interest and/or ability surrounding internet technologies.  As a rule of thumb, it is better that this person comes from a marketing background than a computer networking background.  There is often an incorrect assumption that somebody who knows a lot about connecting computers to a central server will know about all that other “IT stuff” too.  Online marketing shares more with traditional marketing than server technology.  If your IT department / person happens to know a bit about web technologies too then that is a bonus, but your marketing department should be in the driving seat here.  With your website you have the potential to reach many multiples of the people you reach at your actual place of business.  Image is everything.
  6. Decide on what features you want your website to have.  This will be based on your goals and target market.  If the purpose of the website is simply to inform, then you will not need many features, but you will need good copy.  If your purpose is to engage as many potential customers as possible then you will have to build in some form of interaction.  Why would one of your customers or potential customers look up your site?  What would they be looking for when they got there and what would make them come back again?  Do you want to collect information like email addresses for mailing lists from them?  Do they want you to collect information like that from them?
  7. Design your website.  Depending on the sort of website you need you can decide to do it yourself (you can even do it for free using tools like Joomla or WordPress) or you can get your site professionally designed.  Obviously I have a biased opinion here, but never the less, your own web surfing experience will tell you that professionally designed websites are less likely to look like your 9 year old created them.  If you have the ability to create a website in line with your company image then do it yourself.  If you don’t then it is time to get a professional web designer.
  8. Optimise your website for search engines internally (on-site Search Engine Optimisation).  There are many factors that come into play for SEO.  These are some of the more important ones for on-page optimisation:
    1. Site Copy. Well written and original copy using keywords that have been qualified as important for your website to rank for.
    2. Relevant Meta tags and page names. The Meta Title is particularly important. Your page names should ideally look like http://www.yoursite.com/what-i-want-to-rank-for.html when displayed in as a URL.
    3. Good heading tags. In particular no page should be without a h1 tag and the content must be relevant to the copy.
    4. No spamming. Do not stuff as many keywords into your text as you can. It may cause your site to suffer.
    5. Usability. It’s not only search engines you have to worry about. People are the primary cause of your site existing in the first place. Your site needs to be easy to navigate and self explanitory.
  9. Publish Your Website.  Launch your website.  Don’t forget to make a song and dance about it.  A lot of effort will have gone into it at this stage.
  10. Start your off-page Search Engine Optimisation campaign. Really what I am talking about here is gaining links from other websites.  This is hugely important.  What is more important is the “quality” of those links.  They should come from relevant websites and never ever come from a link farm.  Google have only recently depreciated links from content farms too (article submission sites etc).  Play by the rules and you will not get a nasty surprise down the road.  You will need help and direction here.  It is not easy.
  11. Consider a Pay Per Click campaign.  Google Adwords or Facebook ads can drive visitors to your website.  You only pay for people who actually reach your site.  The bigger your budget the more people you can get through your virtual doors.  Although PPC accounts for somewhere in the region of 80% of all online spend, only 15-25% of clicks come from this “non-organic” source.  If you can have your site occurring at the top of the non-paid search results you will have a much better ROI.  Plan to use PPC while you work on getting your site up the ranks.  It can be a slow process sometimes.
  12. Manage your other online activities.  Are you blogging, using flickr or youtube?  Are your staff posting in industry forums or using Linkedin?  Be clear to anybody promoting the business online on what the aims of their efforts are.  Even a well intended post can turn into a PR nightmare.
  13. Measure your online success.  Use Google Analytics or some other analytics software to measure your visitor numbers and track their usage of your website.  The more information you have the easier it is to make alterations to your site that result in better user experiences.

Budgeting For a Website

It is impossible to plan a website properly without the word budget cropping up (usually often).  I left it out of the 13 steps because there are several different approaches to budgeting for a website.

In my experience, a lot of smaller business’s will start with a budget figure in mind.  The trouble with this is that it is like saying “I’m going to go out and buy 350 ducks.  My budget for it is 1,000.”  I have no idea how much ducks cost or what the associated costs for housing, feed and anything else might be.

At least with ducks I should be able to find out the market price.  Websites range from a few hundred euros to thousands of euros depending on many factors.  Like with buying a used car, a lot depends on what is going on “under the hood”.  Since these differences may not be easy to see on the outside of a website, it is very hard to tell why you are getting quotes which could vary from between 500 and 5,000 for a website. 

What I am getting at here is that pricing should not be the determining factor for your website.  There has to be a cap on the budget.  It would be foolish not to have one.  What I would suggest is going through the planning stages above and then, once the needs have been established, getting quotes.  If your current budget does not stretch to what you need to have done consult with experts in the field and ask what they think could be cut back with the least negative impact. 

Lots of people can make a website and therefore legitimately call themselves web designers.  What I have conveyed with my 13 point plan though is that the actual website design should only be a small part of the online process. 

There are also the techniques used to consider.  If I want a website that looks amazing I would probably use flash animation for it.  If I did that though, I would have a very hard time getting the site to show up in Google because Google can’t read content that is in flash.  Incidentally, flash design tends to be expensive because it is highly skilled work.

Is the person doing the website a web developer, hand coding your site, or somebody using a web design package like frontpage?  In other words, what is their level of expertise.  Going back to the car analogy, are they an experienced mechanic, or have they picked up a Haynes manual and decided to give it a go?

Ultimately when it comes to budgeting for your website it comes down to trying to find somebody who can deliver your goals at a price that is within your budget.  The purpose of this post is to help give you a clearer picture of what those goals are.  It is not enough in todays market to simply say “I want a website”.  You will get one, but it is wasted money if it does not perform for you.

If you have any questions feel free to give me a call.  My mobile number is 086 3817149.

Regards,

Ian.

Share

Budgeting for Success – What we can learn from the economy

Tuesday, December 7th, 2010

In times of financial hardship (and it looks like we are in for a few years of that post-budget) it is tempting to reign in spending on anything that is not 100% necessary.  What we can learn from the economy on this is that there is a happy (I use the term loosely) medium.

While the government is reigning in its spending there is precious little talk of investment.  This is reflected across many Irish business’s.  A siege mentality has beset the country.  “Baton down the hatches” is the order of the day.  Lets take a little look at some of the contributing factors.

  1. During the celtic tiger years companies were making enough money not to have to keep too tight a reign on spending.  Thus as sales dropped in reaction to the property crash many Irish companies found themselves to be hemorrhaging cash at an alarming rate.  Fear set in and belts were tightened.  Advertising and Marketing budgets were slashed, staff were let go, and bringing outgoings down to a bare minimum became the order of the day.
  2. The banks, who were also in big trouble stopped lending to business as freely as they had done before.  This led to some dire cashflow problems in many business’s and sadly we have lost an awfully high number of Irish business’s over the past few years.
  3. The number of competitors going out of business increased panic levels among those that were hanging in there.  It was and still is a time where most business’s in Ireland are putting a lot of energy into saving money.  Unfortunately this has also resulted in the sort of dubious practices that make business harder in Ireland, like waiting until final demands before paying on invoices.  This is being done even where it is not necessary.

A time of great opportunity

The Small Firms Association (SFA) is calling out for investment into our economy… and in particular for the 80% of Irish business’s that are the backbone of our economy – small firms.

Brian cowen tightens his belt too far

Tighten Your Belt by all means, but it should still fit around your waist!

The reason is that without investment the economy cannot grow.  By over-tightening belts we are making sure that they no longer fit around our waists, but rather fit somewhat too snugly around our necks and choke us.

We can all too easily see the problems with the national economy, but many Irish business’s are taking exactly the same measures that we rail against when the government does it.  If we do not invest in our business’s they will die.

That means that we need to invest in advertising, in marketing and in customer service.  These are the things that we all learned about in college, but that panic is preventing many from acting on.  Prudence is prudent, but within reason.

How did you start out marketing your business?  Are you still actively looking for new customers and investing in finding them?

Now is a time of great opportunity for those who are brave enough to buck the trends.  The media will jump on any positive stories, advertising prices have come down, and judicious use of Social Media can provide really cost effective branding and advertising to a population that is now more likely to be at home on their computer than out in the pub.

A small budget campaign now can yield results that would not have been the same a few short years ago.

Summary

Yes consumer spend is down.

No, market share is not less important than it was.

Yes, now is a good time to take some of that market share off those concentrating on belt tightening.

Budget for success – not for slowing your demise.

Share

Social Media Strategy – What’s yours?

Tuesday, December 7th, 2010

Social Media strategy is vital to your online success. Why does your company have a facebook page?  Why do you post to Twitter? Somebody once wrote:

Planning without action is futile. Action without planning is fatal!

Online marketing is just like offline marketing.  There has to be a purpose.  There are a great many companies who put considerable resources into their offline marketing efforts, spending a lot of money on advertising in press/television, cultivating good contacts in PR and in the media in general.  Many of these same companies fall down in their online marketing planning.  Why?

5 reasons why online marketing campaigns with social media are not properly planned

  1. Lack of understanding about Social Media.
  2. Social Media is largely free – people think more about what they are doing when money is involved!
  3. The abyss between the marketing department and the IT department.  – often the marketing people do not have the technical skills and the IT people do not have the marketing skills.  Online marketing falls into the chasm between these two sets of people.
  4. Sheep syndrome. – Competitors are seen to be “on facebook” etc and the company jumps on board, just to “keep up”.  The fear of being left behind is the motivator.
  5. Bad advice. – I wish I got paid every time I hear somebody say “Get on Facebook!”.  Why?  What are the goals behind it?  How will it benefit the business?
Social Media strategy flow chart

A clear plan is vital for Social Media. It is a key part of your online marketing process

Branding V Marketing

I’m very aware that branding is part of marketing, but for the purposes of this little debate I am making them two separate entities.  Here is why.

  • Branding is concerned with getting your company name and message out there.  The more people that are familiar with your brand the better. Familiarity breeds trust.
  • Marketing is concerned with selling your products or services.  You want to identify and target people who are potential customers.

This highlights two possible approaches to planning your Social Media Strategy.  You can

  1. Aim to reach as many people as possible regardless of whether they themselves are likely to become future customers.  This is done just to create brand awareness in the wider population.  It is the equivalent of sponsoring events, or billboard advertising in the offline (real world).
  2. Aim for a specific demographic of people who you have identified as being likely to be future customers.  Here you are really selling as directly as you can, not putting effort into areas that are unlikely to yield sales.

How does this affect your approach to say Twitter for example?

Quantity V Quality in Social Media

Well in the case of Twitter, you would be linking to as many people as you can to increase brand awareness, having a “more the merrier” approach to building connections.  You can see this often on twitter where people have 1,000 people following them but are following 5,000 people.  The theory is that the more people you follow, the more will follow you in return.  Interaction with these people is minimal or non existent.  Used like this, Twitter is not a Social Medium, it is a branding portal, and in my opinion of little benefit in the majority of cases (although as you may have read in previous posts on Twitter integration it is a useful intermediary tool).

Conversely, you could plan to only follow people with which you actually wish to communicate.  People can still follow you, but your account is not swamped with lots of tweets that you don’t want to read.  The intention is to interact with the people you are linked to.  This is true Social Media.  A great example of this being put to use is in the case of radio presenters like @SeanMoncrieff on Newstalk.  Used in this way Twitter becomes a communication channel.

Which suits your business?  The first option can be done with little investment (time) but the second can be highly intensive in terms of time commitments.

Could you integrate twitter into your website and use it as a open communications tool where people can ask about your products and services?  Who would man it?  What damage could be done to your companies reputation if it is not implemented well?  Is it necessary or is the telephone a good enough communication channel?

Social Media Pitfalls

I am an advocate of Social Media for business.  That does not mean that I am blind to the potential PR disasters that await companies that do not plan their Social media strategy.

What if that disgruntled employee decides to write something damaging about the company (on company communication channels in particular – eg. blog / twitter / facebook).  Worse still, it could be an ex employee who finds his or herself with access to company Social Media even after they have been dismissed.

It is not just disgruntled employees you have to worry about.  It could be well intentioned posting by a member of staff that erupts into a PR disaster. It could be a simple misunderstanding that blows out of all proportion, or some inaccurate information about your company (like incorrect pricing) that leaves you having to clean up an awkward mess.  Indeed, where employees are posting using their real names it could be simply something they have on one of their own sites like their own Facebook account that gets found and spread.  If you are a healthcare company and your employee has accessible pictures of a drink and drugs party on their facebook page then it could be a problem for the company.  Your HR department probably does a search on potential employees, your competitors might too.

What is your company policy on dealing with anonymous posts that ridicule your company or your products or services.  Dealing with slander in the press is a much easier prospect than dealing with it online.

Would you even be aware if somebody started an online campaign to slight your company? In this instance there is a simple fix – google alerts.  Set up an alert for your company name and you will know whenever somebody mentions your company online.

This post is getting a bit long, but I’ll be posting again soon.  I want to talk about blogging and where it fits into your Social Media Strategy next.

A touch of humour

If you are really finding it hard to come up with a social media strategy you could always try this site: http://whatthefuckismysocialmediastrategy.com/

Share

Social Media Time Saving For Business

Thursday, October 21st, 2010

Have your cake and eat it - easy social media

First one to update all their social media sites gets the cake! Follow these tips and make social media easy for your business.

How much time do you spend on social media sites like Twitter in your business?

If you answered that question with “Too much” or “None” then read on.  (You are allowed to read on anyway).

Everybody is using social media now.  Those that are not are fairly sure that they should be, but those that are are not always sure that they are getting a return on their time investment.  Updating your facebook page, sending the odd tweet and keeping your Linkedin profile up to date all takes time.  Add in your blog or even blogs and all of a sudden you are spending quite a lot of time on social media.  More often than not this leads to at best sporadic use of social media.  The internet is a fickle place.  Leave it too long and you are forgotten.  So here is the obvious solution:

The Time Saving Twitter Solution

One word: Automate.  Let us assume you have a blog (because you should have one).  Wouldn’t it be great if every time you wrote a blog post it was automatically posted as a tweet on Twitter?  I wrote my own program to do it, but there is a great service called twitterfeed that will do the same thing for you.

So with one blog post you have created a blog post and also posted it as a tweet on Twitter with a link back to your original blog post.

Feeding to Facebook too.

I really don’t like doing more work than I have to… not when there is an easier alternative.  Twitterfeed also links in with your Facebook page.  Of course this is not really necessary because Facebook itself can read your blog feed once you tell it where to look.  So to summarise so far….

I have written one blog post which has now been posted to Twitter as a Tweet and to my company Facebook page too.

Linkedin can get in on the act too

On linkedin you can add a twitter feed which shows up in your status.  Add your twitter account to Linkedin and now that blog post is shown as an update to all your linkedin contacts too.  So now our little blog post has gone to Twitter, Facebook and Linkedin as well as being a good bit of work in it’s own right.

How is it good for your business? (making your blog work harder)

The beauty of it is that it is all automatic.  Once you set it up you can write a blog post and know that you have kept your Linkedin, Twitter and Facebook pages up to date too.  You save time and can sit back with that cup of coffe knowing that you are on top of your social media presence.

I don’t understand it

If you are having problems, or if you would just like it to be even easier by getting somebody else to set it up for you why not drop me a line by email.

Share